Terms and Conditions
Last Updated: July 28, 2026
These Terms and Conditions govern your access to and use of www.serenusoutpatien-5801r5321k.live-website.com and any related pages, forms, features, content, or services available through the website.
The website is owned and operated by Tortu Ventures, LLC, doing business as Serenus Outpatient Detox (“Serenus,” “we,” “us,” or “our”).
By accessing or using this website, you agree to these Terms and Conditions. If you do not agree, please do not use the website.
Website Information Only
The information provided on this website is for general educational and informational purposes only. Website content is not intended to replace professional medical advice, diagnosis, evaluation, or treatment.
Substance use, withdrawal, medications, and treatment needs vary from person to person. You should speak with a qualified healthcare professional before making decisions about detoxification, treatment, medication, or your health.
Do not disregard professional medical advice or delay seeking care because of information you read on this website.
No Provider-Patient Relationship
Using this website, reading its content, submitting a form, sending an email, using live chat, or calling Serenus does not automatically create a provider-patient relationship.
A provider-patient relationship is established only after Serenus completes its required admissions and clinical processes and formally accepts an individual for treatment.
Submitting an inquiry or insurance-verification request does not guarantee admission, insurance coverage, clinical eligibility, appointment availability, or any particular treatment result.
Emergency Notice
This website, its forms, email addresses, and live-chat features are not emergency-response services and may not be monitored continuously.
If you are experiencing a medical emergency, overdose, severe withdrawal symptoms, seizure, loss of consciousness, chest pain, difficulty breathing, or an immediate danger to yourself or another person, call 911 or go to the nearest emergency department.
For mental health, suicide, or substance use crisis support, call or text 988.
Do not use a website form, email, or live chat to request emergency assistance.
Eligibility for Services
Serenus provides treatment services only to adults age 18 and older.
Outpatient detox is not appropriate for every person or every situation. Eligibility for services depends on an individualized assessment of medical needs, withdrawal risks, substance use history, home environment, available support, and other clinical factors.
Serenus may decline admission or recommend a different level of care when outpatient treatment is not clinically appropriate or cannot be provided safely.
No Guarantee of Results
Serenus does not guarantee any specific medical, behavioral, financial, employment, insurance, or recovery outcome.
Treatment outcomes vary based on many factors, including the individual’s health, substances used, treatment participation, adherence to clinical recommendations, support system, and continuing-care plan.
Testimonials, reviews, patient stories, or descriptions of past experiences do not guarantee that another person will have the same or similar results.
Insurance Information
Information provided through an insurance-verification process is an estimate based on information available at the time of verification. Verification of benefits is not a guarantee of payment or coverage.
Insurance benefits may be subject to deductibles, copayments, coinsurance, exclusions, medical-necessity requirements, prior authorization, eligibility changes, claim review, and other plan conditions.
The patient or financially responsible party remains responsible for charges not paid by an insurance plan, subject to applicable agreements and law.
Questions about final coverage decisions should be directed to the applicable insurance carrier.
Permitted Use of the Website
You may use the website only for lawful, personal, and informational purposes.
You agree not to:
- Use the website for unlawful, fraudulent, harmful, or abusive purposes
- Attempt to gain unauthorized access to the website, its systems, or accounts
- Interfere with the operation, availability, or security of the website
- Introduce viruses, malicious code, automated attacks, or other harmful technology
- Collect information from the website using unauthorized scraping, crawling, or automated tools
- Impersonate another person or misrepresent your identity or authority
- Submit false, misleading, defamatory, or unlawful information
- Use another person’s personal information without permission or lawful authority
- Copy, reproduce, modify, distribute, or commercially exploit website content without permission
- Use the website in a way that violates another person’s privacy, intellectual property, or legal rights
We may restrict or terminate access to the website when we reasonably believe a user has violated these Terms and Conditions or poses a risk to Serenus, the website, or another person.
Information You Submit
You are responsible for the accuracy and lawfulness of information you submit through the website.
If you submit information about another adult, you represent that you have permission or another lawful basis to provide that information and communicate with Serenus on that person’s behalf.
Do not submit information about a minor through the website.
Please provide only the information requested. Do not submit unnecessary Social Security numbers, medical records, insurance documents, medication details, or other highly sensitive information through general website forms, ordinary email, or live chat.
Information submitted to Serenus is handled according to our Privacy Policy and, when applicable, our Notice of Privacy Practices.
Electronic Communications
When you submit a website form, send an email, use live chat, or provide contact information, you authorize Serenus to respond using the contact information you provide.
Electronic communications may include responses to inquiries, appointment information, insurance-verification communications, treatment-related information, event information, and other messages connected to your request.
Ordinary email and other electronic communications may not always be secure. You should avoid sending unnecessary sensitive information through an unapproved communication method.
You are responsible for providing accurate contact information and for informing Serenus if your contact information changes.
Marketing Communications
If you voluntarily subscribe to a newsletter or other promotional communication, you authorize Serenus to send educational, informational, event, or marketing messages to the email address you provide.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message.
Unsubscribing from marketing communications will not prevent Serenus from sending nonmarketing communications related to an inquiry, appointment, treatment relationship, insurance request, safety matter, or legal obligation.
Telephone Calls
Telephone calls may be monitored or recorded for quality assurance, training, documentation, security, and compliance purposes.
Notice will be provided when recording is used and when required by applicable law.
Intellectual Property
The website and its content are owned by Serenus or used with permission. Protected content may include:
- Text
- Logos
- Business names
- Graphics
- Photographs
- Videos
- Page designs
- Downloadable materials
- Software and website code
This content is protected by copyright, trademark, and other intellectual property laws.
You may view and print reasonable portions of the website for your personal, noncommercial use. You may not reproduce, republish, modify, distribute, sell, license, display, or commercially use website content without prior written permission from Serenus or the applicable owner.
Nothing on the website grants you ownership of, or a license to use, any Serenus name, logo, trademark, service mark, or other protected material except as expressly stated.
Testimonials and Reviews
Testimonials and reviews reflect the experiences and opinions of the individuals who provided them. Individual experiences vary, and testimonials do not represent a promise or guarantee of treatment results.
Submitting a private message, survey response, review, photograph, or personal story does not automatically give Serenus permission to publish your identity, image, treatment information, or experience.
Serenus will obtain any permission or authorization required by law before publishing protected patient information.
Third-Party Links and Content
The website may contain links to third-party websites, resources, social-media platforms, videos, maps, or other external content.
These links are provided for convenience and informational purposes. Serenus does not control and is not responsible for the availability, accuracy, security, privacy practices, products, services, or content of unrelated third parties.
A link to another website does not mean that Serenus endorses or guarantees that website, organization, product, or service.
Your use of third-party websites is governed by their own terms and privacy policies.
Website Availability and Accuracy
We work to provide useful and accurate information, but we do not guarantee that all website content will always be complete, current, error-free, or appropriate for every situation.
Healthcare information, laws, regulations, insurance requirements, treatment practices, facility schedules, and available services may change.
We may update, remove, suspend, or modify website content or features at any time without prior notice.
We do not guarantee that the website will always be available, uninterrupted, secure, or free from technical errors, viruses, or other harmful components.
Disclaimer of Warranties
To the fullest extent permitted by law, the website and its content are provided on an “as is” and “as available” basis.
Serenus disclaims all warranties, express or implied, concerning the website and its content, including implied warranties of merchantability, fitness for a particular purpose, accuracy, availability, noninfringement, and security.
Some jurisdictions may not allow certain warranty exclusions. In those situations, the exclusions apply only to the fullest extent permitted by applicable law.
Limitation of Liability
To the fullest extent permitted by law, Serenus and its owners, officers, employees, contractors, representatives, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to:
- Your access to or use of the website
- Your inability to access or use the website
- Your reliance on website content
- Errors, interruptions, delays, or security incidents
- Third-party websites, services, or content
- Unauthorized access to information transmitted through the website
Nothing in these Terms and Conditions excludes or limits liability that cannot legally be excluded or limited.
These limitations apply only to the use of the public website. They do not replace or modify any rights or obligations arising from an established provider-patient relationship, a separate treatment agreement, or applicable healthcare law.
Indemnification
To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Serenus and its owners, officers, employees, contractors, representatives, and affiliates from claims, losses, liabilities, damages, and reasonable expenses arising from:
- Your unlawful or unauthorized use of the website
- Your violation of these Terms and Conditions
- Your infringement of another person’s rights
- False, misleading, or unauthorized information you submit
- Malicious code, attacks, or harmful activity originating from your device or account
This section does not require you to indemnify Serenus for conduct for which indemnification is prohibited by law.
Privacy
Your use of the website is also subject to our Privacy Policy.
Our handling of protected health information and certain substance use disorder treatment records is described in our Notice of Privacy Practices.
If these Terms and Conditions conflict with the Notice of Privacy Practices regarding protected health information, the Notice of Privacy Practices will control.
Governing Law and Venue
These Terms and Conditions are governed by the laws of the State of Florida, without regard to conflict-of-law principles.
Subject to any rights or procedures that cannot legally be waived, any legal action relating to the public website or these Terms and Conditions must be brought in a state or federal court with jurisdiction in Duval County, Florida.
This section does not change any rights you may have under applicable healthcare, privacy, consumer-protection, or other laws.
Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the greatest extent permitted by law or removed if necessary.
The remaining provisions will continue in full force and effect.
No Waiver
Our failure to enforce a provision of these Terms and Conditions does not waive our right to enforce that provision or another provision in the future.
Entire Agreement
These Terms and Conditions, together with the Privacy Policy and other website notices expressly incorporated by reference, form the entire agreement between you and Serenus concerning your use of the public website.
Separate admissions, treatment, financial, consent, privacy, and clinical documents govern services provided after a formal relationship is established.
Changes to These Terms
We may update these Terms and Conditions to reflect changes in our website, services, business practices, or legal obligations.
Any revised terms will be posted on this page with an updated “Last Updated” date. Your continued use of the website after revised terms are posted means you accept the updated terms.
Contact Us
For questions about these Terms and Conditions, contact:
Compliance Officer
Tortu Ventures, LLC
d/b/a Serenus Outpatient Detox
11555 Central Parkway, Suite 202
Jacksonville, Florida 32224
Email: operations@serenusoutpatien-5801r5321k.live-website.com
Phone: 904-890-1442
Please do not send Social Security numbers, insurance identification numbers, detailed medical records, or urgent treatment requests through ordinary email.