Privacy Policy

Last Updated: July 28, 2026

Tortu Ventures, LLC, doing business as Serenus Outpatient Detox (“Serenus,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit www.serenusoutpatien-5801r5321k.live-website.com, communicate with us, or use services available through our website.

By using this website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Information You Provide

You may browse much of our website without directly providing personal information. We may collect personal information when you choose to:

Submit a contact or appointment request
Request verification of insurance benefits
Communicate through live chat
Register for an event
Join an email newsletter
Submit a professional referral or employment inquiry
Call, email, or otherwise communicate with Serenus

Depending on the nature of your request, the information you provide may include:

Name
Email address
Telephone number
Mailing address
Date of birth
Insurance and subscriber information
Employment or professional information
Information included in your message or inquiry

Please provide only the information requested. Do not send emergency requests or unnecessary sensitive information through general website forms, ordinary email, or live chat.

Information Collected Automatically

When you use our website, certain information may be collected automatically, including:

Your Internet Protocol address
Browser and device type
Operating system
Approximate geographic location
Pages viewed
Date and time of your visit
Time spent on the website
Referring websites or advertisements
General website interaction and performance information

This information helps us operate, secure, evaluate, and improve the website and our marketing activities.

How We Use Information

We may use information collected through the website to:

Respond to questions and requests
Contact prospective patients or authorized representatives
Schedule assessments or appointments
Verify potential insurance benefits
Process professional referrals
Manage event registrations and employment inquiries
Send newsletters or educational communications when requested
Provide and improve our website and services
Evaluate website and advertising performance
Protect against fraud, misuse, and security threats
Comply with legal and regulatory requirements
Protect the rights and safety of Serenus and others

Medical and Treatment Information

Information provided to Serenus for treatment, payment, insurance verification, or healthcare operations may be protected by federal and state healthcare privacy laws.

Our use and disclosure of protected health information is governed by our separate HIPAA and Patient Privacy Notice. Certain substance use disorder treatment records may receive additional confidentiality protections under federal law.

If this Privacy Policy conflicts with our HIPAA and Patient Privacy Notice regarding protected health information, the HIPAA and Patient Privacy Notice will control.

Cookies and Tracking Technologies

We may use cookies, pixels, tags, scripts, and similar technologies to operate the website, remember preferences, understand how visitors use the website, measure advertising performance, and improve our services.

Cookies may include:

Essential cookies needed for website functionality and security
Analytics cookies used to understand general website traffic and performance
Advertising cookies used to measure campaigns and deliver relevant advertising
Preference cookies used to remember choices made during a visit

We configure our analytics and advertising activities to avoid intentionally transmitting sensitive form contents, insurance information, Social Security numbers, treatment information, or patient records to advertising platforms.

You may control or delete cookies through your browser settings. Disabling certain cookies may affect the operation of some website features.

Your browser may also provide settings that limit personalized advertising or cross-site tracking.

How We Share Information

We do not sell personal information.

We may share information with trusted service providers that assist us with website hosting, communications, analytics, advertising, information technology, security, insurance verification, and other business operations.

These providers are authorized to process information only as needed to perform services for Serenus and are subject to applicable contractual and legal obligations.

We may also disclose information:

With your consent or at your direction
To respond to or manage your request
When required by applicable law, court order, subpoena, or governmental request
To prevent fraud, misuse, or security incidents
To protect the rights, safety, or property of Serenus or another person
In connection with a merger, acquisition, restructuring, or transfer of business assets

Additional restrictions may apply to protected health information and substance use disorder treatment records.

Information About Another Person

You may contact Serenus on behalf of another adult when you have permission or another lawful reason to do so.

By providing another person’s information, you represent that you are authorized to provide the information or to communicate with Serenus on that person’s behalf.

We do not provide identifiable prospective patient information to unrelated treatment providers without appropriate permission, except when otherwise permitted or required by law.

Email Communications

If you subscribe to a newsletter or other promotional communication, we may use your contact information to send information about Serenus, our services, educational resources, or events.

You may unsubscribe from marketing emails by using the unsubscribe link included in the message.

Unsubscribing from marketing emails will not prevent us from sending communications related to an inquiry, appointment, treatment relationship, insurance request, safety issue, or other nonmarketing matter.

Telephone Calls

Telephone calls may be monitored or recorded for quality assurance, training, documentation, security, and compliance purposes. Notice will be provided when required by applicable law.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy and to satisfy applicable operational, legal, contractual, security, and healthcare recordkeeping requirements.

We may retain information for a longer period when required by law, needed to protect legal rights, necessary to resolve a dispute, or subject to a valid preservation request.

Information Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, loss, or disclosure.

No website, electronic storage system, email service, or Internet transmission method can be guaranteed to be completely secure. You should avoid sending unnecessary sensitive information through ordinary email, general website forms, or other unapproved communication methods.

Third-Party Websites and Services

Our website may contain links to or content from third-party websites and services. Those third parties may collect information according to their own privacy policies and terms.

Serenus does not control and is not responsible for the privacy, security, or content practices of unrelated third-party websites.

Children’s Privacy

Serenus provides treatment services only to adults age 18 and older. Our website is not directed to children, and individuals under age 18 should not submit personal information through the website.

Please do not submit personal, medical, or insurance information about a minor through our website.

If you believe information about a minor has been submitted improperly, please contact our Compliance Officer.

Your Privacy Choices

You may contact us to:

Ask questions about our website privacy practices
Update inaccurate contact information
Unsubscribe from marketing communications
Exercise any applicable privacy rights

Requests involving protected health information or patient records will be handled according to our HIPAA and Patient Privacy Notice and applicable law.

We may need to verify your identity before responding to certain requests. We may also retain information when required for healthcare, legal, security, billing, or compliance purposes.

Emergency Notice

This website, its forms, email addresses, and live-chat features are not emergency-response services and may not be monitored continuously.

If you are experiencing a medical emergency, overdose, severe withdrawal symptoms, or an immediate danger to yourself or another person, call 911 or go to the nearest emergency department.

For mental health, suicide, or substance use crisis support, call or text 988.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, business practices, services, technology, or legal obligations.

Any updated policy will be posted on this page with a revised “Last Updated” date.

Contact Us

For questions about this Privacy Policy or our website privacy practices, contact:

Compliance Officer
Tortu Ventures, LLC
d/b/a Serenus Outpatient Detox
11555 Central Parkway, Suite 202
Jacksonville, Florida 32224

Email: operations@serenusoutpatien-5801r5321k.live-website.com
Phone: 904-890-1442

Please do not include Social Security numbers, insurance identification numbers, detailed medical information, or urgent treatment requests in an ordinary email.